ITIL (ISO 20000) & ISO 27001 Certified Processes

All aspects of service delivery within Atlas is managed and controlled using processes that are 100% compliant with ITIL Quality Control and the ISO 27001 Security Standards. Atlas has developed internal tools and uses external software to ensure that every task assigned to a member of the engineering team follows the predefined and established workflow and business process. The compliance is to these standards is reviewed internally and can be verified or audited by customers and partners.

See below for more complete information regarding specific processes -

Incident Management

Problem & Corrective Action Management

Change & Configuration Management

Proactive Maintenance

Performance & Capacity Management